Last Updated
February 2008
WINOC has worked with the following healthcare organizations
The Center for Health Affairs (CHA)
The Cleveland Clinic Eastern Region and Center for Quality Leadership
Fairview Hospital
Hillcrest Hospital
Lakewood Hospital
Mansfield MedCentral Hospital
Metro-Health System
Pomerene Hospital
Robinson Memorial Hospital, Ravenna
St. Vincent Charity Hospital
University Hospital
VA Hospital, Brecksville and Cleveland
Visiting Nurses Association (VNA)
Western Reserve Area Agency on Aging (WRAAA).
For more information on WINOC's clients and their improvement initiatives, please contact our offices or email AdvServ@WINOC.org
WINOC first began applying its 'quality and productivity through people' quality practices to healthcare in the 1990's. With a grant from the Cleveland Foundation, WINOC helped 4 area hospitals better understand Total Quality/Continuous Improvement processes. This model was later developed into the criteria for Joint Commission Certification.
More recently WINOC conducted a Health Care Training Needs in Northeast Ohio study for the Workforce and Economic Development Division (WEDD) of Cuyahoga Community College. [See right panel.] That study led to some of WINOC's Education and Training offerings such as Managers in the Middle training (find it here).
The application of Lean/Six Sigma principles to healthcare and the application of the Baldrige Healthcare Criteria for Performance Excellence to healthcare are two key areas where WINOC can serve healthcare organizations, plus others.
Key to WINOC's Strategic Planning model and WINOC's Total Quality Management approach is assessment. WINOC has extensive assessment experience.
A number of WINOC experts have comprehensive Baldrige assessment experience, haven served as Baldrige examiners at the national and state level. WINOC has developed its own interviewing-based Baldrige assessment approach that does not require an Application and is very short-cycle compared to the Baldrige/OAE approach.
WINOC's Baldrige related services include comprehensive on-site Baldrige assessments, Ohio Award for Excellence Application support, Baldrige/OAE feedback action planning facilitation and Baldrige training.
WINOC has a number of Education and Training offerings to support our work with healthcare organizations, from quality tools training to management training/leadership training. Click here for details.
WINOC has worked with clients in the area of leadership development in a number of respects. Our improvement model emphasizes leadership engagement. We have a long history of providing team leader, supervisor, manager and leadership training. We work with healthcare executives to manage and implement major change.
WINOC's can work with healthcare organizations to apply Lean/Six Sigma or Toyota Production System methods. For more on WINOC's Lean Model click here.
Though always customized to meet the needs of the client, WINOC's approach to strategic planning is to address strategic thinking first, then strategic planning (followed by action planning and implementation). The purpose of strategic thinking, as a prerequisite to strategic planning, is to understand your current state. We use a Baldrige-based methodology to assess the current state. Through strategic planning we develop strategic objectives and strategies to achieve those objectives. Click here for the WINOC Strategic Planning Model.
WINOC's TQM approach with healthcare organizations involves working with them to continually improve at the three levels of organizational performance: the work level where value is created and problems solved, the process level where created value is delivered to customers and the strategic level where organizing, planning, deciding, strategizing, managing, etc. happen.
Please contact WINOC for information about WINOC Services to Healthcare.
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Healthcare Training Needs in Northeast Ohio
1. In depth training on the Baldrige Healthcare Criteria for Performance Excellence.
2. "Data Management in Healthcare."
3. A "Health Careers Seminar Series" to promote careers in healthcare.
4. "Building Patient Satisfaction through Effective Relationships."
5. "Office Management in the Physician's Office."
6. Safety, security, diversity, conflict and ethics training, "Coping in the Healthcare Workplace."
7. Improving administrative processes, "Improving Day-to-Day Efficiency in the Healthcare Workplace."
8. "Healthcare Managers in the Middle," training aimed specifically at middle managers.
9. "Medical Basics" training.
10. "Medical Error Reduction" training.
11. Teambuilding, "Teamwork in the Healthcare Environment."
12. "Complaint Management in Healthcare."
[Based on and extracted from a 2002 study by WINOC for Tri-C.]
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WINOC - Work in Northeast Ohio Council 445 West Liberty Street, Suite 225 Medina, Ohio 44256 Tel. 330.725.4885 Fax. 330.721.2933
Or email our staff at AdvServ@winoc.org |